Making A Career Out Of Your Job When Trapped In A Call Centre
Countless people all over the country are stuck in jobs working at a call centre. A large number of these employees never intended to take on these jobs as their primary Career Choices. Sadly most of them end up stuck here and don’t like the work at all. Call centres are well-known for being one of the most stressful jobs available, the non-stop calls and the unreasonably high targets, joined with relatively low pay make these quite unattractive as Career Choices. But what if you’re one of the employees stuck in these roles? What can you do about it? We all realise finding New Careers is difficult and having call centre work on your CV isn’t much of a benefit. So why not make the most of your present role? There’s actually a surprising amount of Careers to take on within the call centres, so let’s take a look at how you can improve things.
As said before, not many of the staff in a call centre ever intended to stay there long term and because of this, they don’t look at what’s obtainable by developing these positions. The first stepping stone you can make in these Careers would be to a supervisor position, or in the case of a technical help call centre, they are often referred to as Product Specialists. Usually these jobs involve helping others with their calls and supporting the managers with a number of tasks. Working up to these roles is actually fairly simple, if you’re hitting your targets and are often praised for your work, just talk to your manager and express an interest in this, you can often be put onto a learning trial and if successful, be given a full time position.
As soon as you become a product specialist, you can then think about moving further. Depending on the call centre, there could be various options accessible for progressing these Careers. Various call centres provide the opportunity to go back onto the phones, but on a “second tier” support, who are often an escalation line for the first line advisers. An additional possibility is to simply grow that supervisor position into a manager position, so that you can manage your own team and make sure the agents are maintaining targets. Managers or Team Leaders can have quite a lot of work to do, making sure the team is up to benchmarks, creating reports on the call stats and sorting out coaching and mentoring.
There are other options that you can pick from if you wish to carry on progressing these Careers. If managerial positions don’t suit you, then how about moving into a training role. Normally call centres have trainers to teach new staff and update existing employees on updates and changes. Normally to achieve a trainers role you need to excel at your work, often progressing from a product specialist. On the other hand, if you like the idea of managerial positions, you can aim to move onto operations manager position after successfully confirming you are capable and have managed a team for some time. You could be bringing in pretty decent wages by this stage and the New Careers don’t end there. So if you’re stuck in a call centre job try to make the most of it!
Tags: career, Career Change, Career opportunities, career training, new career